When you make a booking online, you will be required to pay a deposit of £17.50. This deposit secures your appointment and is non-refundable.
Amending your booking
If you need to change the date of your booking, you should give at least 72 hours notice; otherwise, you may lose your deposit. You should call us on  to change your booking
Cancelling your booking
If you cancel your booking, you will not receive your deposit back, unless your cancellation is made at least 30 days before your appointment. All cancellation requests should be made by email – email@example.com.
If you need to cancel your appointment for medical reasons; at the discretion of EMS7 Holistic Heaven, we may allow you to amend your booking and transfer the deposit paid.
Changing the time of your appointment
If there is availability, we may be able to change the time of your appointment (providing it is on the same day). We will transfer the deposit to your new appointment
Pay on the day
The £17.50 deposit is not full and final payment. The full price of your treatment will be confirmed at the start of your appointment. The balance is payable on the day of your appointment. We accept cash in person or PayPal.
If you wish to book, using a gift voucher; you should pay the deposit online via PayPal. When you attend your appointment, you will be refunded the deposit providing the voucher has enough value to cover the cost of your treatment.
Booking a number of treatments at one go
If you need to book a series of treatment, you do not need to pay £17.50 deposit for each session. Please contact us to discuss what payment is required to secure the treatment appointment(s).
Making a booking via telephone
If you make your reservation by telephone, you will be sent a confirmation email with a link to make payment. You should complete this process within 24 hours to secure your appointment.